Privacy Policy

1. Introduction

Max Engage AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

  • First name and last name
  • Email address
  • Password (stored in encrypted form)
  • Account preferences and settings
2.2 Client and Lead Data

When you use our Service to manage clients and leads, we collect and store:

  • Client names, titles, and contact information
  • Email addresses and phone numbers
  • Address information
  • Date of birth (if provided)
  • Company information
  • Campaign and engagement history
  • Any other information you choose to input into the Service
2.3 WhatsApp Business Account Information

If you connect a WhatsApp Business Account, we collect and securely store:

  • WhatsApp Business Account ID (WABA ID)
  • Phone Number ID
  • Access tokens (encrypted)
  • Business profile information
  • Message templates and content
2.4 SMS Provider Information

If you configure SMS services, we may store:

  • SMS provider credentials (encrypted)
  • Sender numbers
  • SMS provider preferences
2.5 Usage Data

We automatically collect information about how you use the Service, including:

  • Log files and IP addresses
  • Browser type and version
  • Pages visited and features used
  • Time and date of access
  • Message delivery logs and analytics
2.6 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze Service usage
  • Improve user experience

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process and manage your account
  • Send messages through integrated channels (WhatsApp, SMS, Email)
  • Manage campaigns and client relationships
  • Provide customer support
  • Send important notices and updates
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Analyze usage patterns to improve the Service

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with third-party service providers who perform services on our behalf:

  • Meta (WhatsApp): When you use WhatsApp features, your messages and data are processed by Meta's WhatsApp Business Platform in accordance with Meta's Privacy Policy
  • SMS Providers: When sending SMS messages, data is shared with your configured SMS provider (e.g., Voodoo SMS, MT Portal)
  • Email Services: Email messages are sent through our email service providers
  • Cloud Hosting: Data is stored on secure cloud infrastructure
  • Analytics Services: We may use analytics services to understand Service usage
4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 User Sharing Features

If you use our user sharing features, data may be accessible to users you explicitly grant access to, in accordance with your sharing settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of sensitive data (passwords, access tokens)
  • Secure transmission using SSL/TLS
  • Regular security assessments
  • Access controls and authentication
  • Regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal purposes.

7. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to certain types of processing
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the Service's support channels.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. WhatsApp and Meta Data

When using WhatsApp features:

  • Your messages and data are processed by Meta (Facebook) in accordance with Meta's Privacy Policy
  • Meta may collect and use data as described in their privacy policy
  • We are not responsible for Meta's data practices
  • You should review Meta's Privacy Policy and Terms of Service

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the Service's support channels.

14. Data Controller

For the purposes of UK GDPR, Max Engage AI is the data controller of your personal data.

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